Privacy Policy

All information on this site is correct and updated when needed.


The information provided by you is used to provide services, process payments and comply with the Veterinary Surgery Act (1966)  and Veterinary Surgery (Exemptions) Order 2015 regarding veterinary referral forms.


No information will be given to third parties unless required by law.


Services are provided following a veterinary referral form under The Veterinary Surgery (Exemptions) Order 2015 (SI2015/772) in the Veterinary Surgeons Act (1966). 

A veterinary referral form certifies your vet has given permission for me to perform physiotherapy treatment on your chosen animal. Prior to gaining veterinary referral, you will be asked to contact your vet to give your consent for pet details to be passed on to me. 


Upon first appointment you will be required to complete an owner consent form, certifying that you give permission for me to provide physiotherapy for your animal.


The cost of each session shall be paid in full via cash, cheque or bank transfer at the time of appointment. If payment is not received within five days after being reminded that payment is due, services will be suspended until payments are made.


Lancashire Vet Physio complies with the following acts: 

  • Data Protection Act 1998

  • The Privacy and Electronic Communications (EC Directive) Regulations 2003

  • The Animal Welfare Act 2006

  • Consumer Rights Act 2015

  • The Veterinary Surgery (Exemptions) Order 2015 (SI2015/772) in the Veterinary Surgeons Act 1966 

  • GDPR guidelines 2018

More information on these and other acts can be found at


As of spring 2018 changes were made to the Data Protection Act (1998) to the General Data Protection Regulation (GDPR). This ensures that you have more control over personal data. I will collect your data including name, address, telephone and email for the purposes of record keeping and communication only.